Collections Manager, Other, Pretoria / Tshwane. A microfinance company in Pretoria East is looking to hire an experienced Collections Manager for RSA who enjoys working in a fast-paced, results-driven, and dynamic working environment. Needs to be extremely knowledgeable with the regulations and legislature in the South African Credit and Collections market and proactively manage the impact thereof on the day-to-day as well as the long-term running and sustainability of the business.
Qualifications: Matric, Tertiary qualification in related field would be an advantage, (Credit Management, a Business Management Degree/Diploma/ LLB will be advantageous).
Experience: Minimum 5 years of banking, financial, legal, and collections experience. Knowledge of Legal, Compliance, and National Credit Act. Solid understanding of debit orders, Debi Check, and NAEDO functionality. Strong Analytical and reporting ability. Experience in the Debt.
Collections/Debt Recovery Industry: Experience in Call Centre operations diallers, targets, stats, quality assurance.
Knowledge of Soft Collections, Legal Collections, and Legal processes: early, middle, late collections. Knowledge of financial management and systems management.
Key performance areas: Maximizing collections performance! Proactive management of new and current loans collections includes using credit bureau flags to detect trends when people default or are in trouble. Effective management of pay dates, including the mapping of dates for optimal collections on first strike/new loans for new and existing customers. Ensure employer database is maintained, pay dates and employees are mapped against this database, and loan approval results in the correct allocation of the employee to the correct employer and subsequent pay date. Manage EDC and external call centers' performance.
Effective leadership of staff including motivation and development. Ensuring that the collection's communication to clients is optimal and encourages payment. Automation of daily, weekly, and monthly processes with reporting functionality. Equip the EDCs on their ability to access data, contact, and collect on the company's books. Manage relationships and performance of external call centers.
Tracking days are scientifically mapped to ensure optimal collection versus costs of tracking. Develop a real-time collections dashboard for collections performance. Daily tracking of expected vs collected collection rates and variance thereof. Identify and implement daily and monthly collections reporting. Identify trends proactively and make recommendations to CEO for collections and credit policy changes.
Characteristics required: Manage a team of 3 6 staff. Good interpersonal and relationship skills. Strong communication skills. Resilient, Target driven, Numerical and analytically orientated, Multi-tasking, Decision maker, Perform in a high-demand, fast-paced environment, Negotiator, Leader.
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