Hiring a Call center Agent/sales

Key Responsibilities: Answer incoming calls and respond to customers’ emails.

Provide product and service information to customers

Management and resolve customer complaints.

Research required information using available resources.

Identify and escalate issues to supervisors.

Research, identify and resolve customer complaints using applicable software.

Route calls to appropriate resources.

Process orders, forms, and applications.

Recognize, document, and alert the management team of trends in customer calls.

Document all call information according to standard operating procedures.

Follow up customer calls where necessary.

Complete call logs and reports.

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