First Line Customer Support Specialist, Other, Johannesburg. At Surgo, our philosophy is: Teamwork makes the dream work! Our management team practices and upholds the lessons of Ubuntu while still delivering against the odds we are faced with. We offer the opportunity to work from the privacy of your own home while providing all the necessary equipment to see you succeed and thrive in our organization. What are you waiting for? Kick-start your career and join our dream team!

Your Role: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Responding promptly to customer inquiries. Communicating with customers through Ticketing to advise of changes with travel conveyance. Acknowledging and resolving customer complaints. Communicating and coordinating with colleagues as necessary. Providing feedback on the efficiency of the customer service process. Ensure customer satisfaction and provide professional customer support.

Requirements: Fluent in English (spoken and written). National senior certificate. 1 to 2 years of customer service experience.

Shifts: Rotational shifts.

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Should you require any additional information give us a call on: 0210125566