Responsible for plotting appointments for routes daily and coordinates timely fulfillment of home care services

Always maintains a positive and constructive attitude

Ensures to adhere to and implement all company policies and procedures

Resolves all customer questions or concerns via multiple media; the phone, email, online chat or social media

Responsible for maintaining and updating customer information as needed

Attempts to resolve and de-escalate any issues in a calm manner

Ensures to escalate calls or challenges to supervisor when necessary and appropriate

Responds to requests for assistance and/or possible processing of payments & invoices in a timely manner

Responsible for tracking call-related information for auditing and reporting purposes

Ensures to provide feedback reports on call issues related to customer issues

Exhibits a detail oriented etiquette and friendly attitude at all times when answering telephone calls

Appropriately schedules customer appointments and follow-up

Data entry of customer details to ensure smooth work flow process.

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