Customer Service Representative, Contribute to a thriving sales team with great customer services and the ability to meet the needs of clients who need assistance.

Provides sales and customer service support to customers calling, emailing, live chatting, or instant messaging the team.

Role & Responsibilities: Handles incoming calls or inquiries from prospective customers or clients

Prioritize and process customer orders and requests submitted by telephone, email, live chat, or instant message

Assists customers effectively by solving customer disputes

Maintain thorough and accurate customer service records

Work as part of the sales team to drive positive company sales results

Help customers register online and process their orders

Check product availability for customer orders and order or restock items if necessary to satisfy the customer

Communicate with customers about their orders, including any delays or changes in delivery

Follow-up with callers on the complaint and/or question resolution status

Pack and process orders.

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