Guest Services Agent - Hotel
Terms of Employment: Permanent, Full Time, Shift, Overtime, Weekend, Day, Night, Evening
Salary: $15.00 to $19.00 Hourly for 40 hours per week, Bonus
Anticipated Start Date: As soon as possible
Location: Ottawa Centre, Ontario (1 vacancy)
Skill Requirements:
Education: Completion of high school
Credentials (certificates, licences, memberships, courses, etc.): Not required
Experience: 2 years to less than 3 years
Business Equipment and Computer Applications: Computerized reservation system, Word processing software, Spreadsheet software, Database software, General office equipment, Internet browser
Work Setting: Hotel
Type of Bookkeeping and Accounting: Cashiering
Specific Skills: Register arriving guests and assign rooms, Process group arrivals and departures, Take, cancel and change room reservations, Process telephone calls, Provide information on hotel facilities and services, Provide general information about points of interest in the area, Provide information about services available in the community, Arrange services required for guests with special needs, Secure guests' valuables, Process wake-up calls, Store and retrieve luggage, Investigate and resolve complaints and claims, Exchange foreign currency, Process guests' departures, calculate charges and receive payments, Balance cash and complete balance sheets, cash reports and related forms, Maintain occupancy statistics, Customer service oriented, Follow emergency and safety procedures, Work with minimal supervision, Clerical duties (i.e. faxing, filing, photocopying), Keyboarding
Work Location Information: Urban area
Security and Safety: Bondable
Transportation/Travel Information: Public transportation is available
Essential Skills: Reading text, Document use, Numeracy, Communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Other Information:hotel experience only
Languages: English
Employer: Carleton Condominium Corp. o/a Byward Blue Inn
Advertised until: 2014/08/27

By E-mail: rlaidlaw@bywardblue.com