Work from Home Customer Service Advisors wanted City Centre, Cape Town. We have an excellent work-from-home position available. Our client based in Cape Town is looking for Customer Service Insurance Advisors to join their growing department. Permanent work from a home position where it is essential for you to have an active Fibre line and proof thereof.

As an executive, you will handle majorly inbound and outbound (small ratio) calls for new and renewal of existing business for the American Market. Ensure a positive customer experience. Maintains in-depth knowledge of customer needs.

1 Year unbroken international BPO Call Centre Experience. 1 Year South African financial service short term /long term experience customer service would be an advantage. The position is based in Cape Town Work from home position, must be based in Cape Town due to training in the office.

Essential Functions: Handle majorly outbound and inbound calls for new and renewal of existing business. Process new business, renewals, amendments, and cancellation of policies and change details as needed. Identify customers' needs, clarify information, research every issue, and provide solutions and/or alternatives. Seize opportunities to upsell/cross-sell products when they arise. Maintain accuracy of customer data. Manage and resolve customer complaints and also identify escalate priority issues. Follow up on customer calls wherever necessary. Achieves operational metrics / SLAs by adhering to the call and customer account handling policies and procedures to meet or exceed clients' expectations.

Understand Operations and Corporate Compliance, Policies and Procedures, and Best. Practices when conducting business with customers. Participate in weekly and monthly coaching Delivery of clients' expectations. Stay abreast of ongoing training associated with role and business unit objectives. Other duties as outlined by leadership.

Technical Skills: Computer navigation skills, keyboarding skills. Should be familiar with MS Office. Excellent communication skills. Knowledge of the insurance industry would be a plus. Good telephonic customer service etiquette. Customer-first approach to problem-solving. Ability to understand and accept feedback on errors and use the learnings to avoid similar errors in the future.

Good Interpersonal skills. Questioning, reasoning skills. Ability to multi-task, prioritize, and manage daily work activities.

Requirements: Minimum of 12 months of work experience in a BPO Call Centre Environment in an Insurance process/ account is highly preferred. Experience dealing with Annuities - Long-term insurance - post-death and or pre-death policies would be a plus. Minimum of Matriculate Passed - None Neg. MUST Have Fiber connection line - None Neg. Own Laptop or Computer. Quiet workspace - None Neg. Clear Criminal Record - None Neg. Clear Credit Record - None Neg. Clear Disciplinary Record - None Neg.

Salary: R 6500 basic salary. R600 Allowance for Fiber internet connection.

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