Store Sales Consultants Wanted, De Waterkant, Cape Town. Company Name: Cell C Franchise. The main accountabilities are the achievement of all sales targets, following policies and procedures (COVID-19, stock, cash, credit vetting, etc), and ensuring accurate administration and customer satisfaction at all times.

The key responsibilities of the role are as follows: Adhere to “The Cell C Way” policy to ensure excellent customer service. Maintain optimal customer service relationships. Maintain enthusiasm and ensure that energy levels are always appropriate. Promote and sell prepaid voice and data, sim-only, post-paid voice and data, LTE, accessories, smart-voice, and fixed-line internet packages (Fibre).

Advise customers on Insurance, OBF’s and Repair processes. Conduct a customer needs analysis to determine the reasons for visiting the store. Advise customers on Cell C product and service offerings and recommend a suitable product/service to meet their needs. Assist customers with cellular and fixed-line technical queries. Processing contracts in-store via our credit-vetting systems.

Check and verify customer paperwork to detect fraudulent applications. Follow up with customers on application status and queries. Manage your customer queries and escalations. Log and track customer cases related to any queries logged. Keep organized with regard to customer interactions and follow-ups. Inform client regarding relevant turn-around times and back-office processes. Following necessary processes via prescribed systems. Complete and update all relevant sheets, reports, trackers, as per company requirements.

Complete daily and curriculum assessments. Attend staff meetings and Cell C training initiatives. Adhere to COVID-19 and the applicable health and safety protocols. Sanitize key touchpoints. Sanitize customers and work equipment. Manage the queue effectively outside the store as well as maintain social distance on the shop floor, ensuring customers are spaced as per 1.5m safety regulations. Keep updated with the latest devices, trends, competitive products, and services.

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Job Types: Full-time, Permanent. Sales: 1 year (Preferred).

Email your Maximum 2 Pages CV to: vnawaterfrontct@cellc.co.za