Sales associates work with customers to find what they want and ensure a smooth sales process transactions. They often help the customer with returns, refunds, and resolve common complaints.

Key Accountabilities: Process Ensure merchandise are requested daily and is received in correct quantity from the warehouse and other shops. Inform supervisor on short / excess received.

Acknowledging the correct / short receipt / dispatch of merchandise in the section

Ensuring Merchandise is correctly tagged & bar-coded

Assisting management in identifying potential shop lifters.

Ensuring garments are security tagged & place of tagging.

Consistent supervision of such categories / being alert / not leaving unattended

Contributing ideas to control pilfer ages & reporting to shop manager any unusual/suspicious activity in Retail.

People and customers.

Available for the customer at all times

Establishing eye contact & greeting the customer

Determine customer needs & assist customer in purchase decision

Mentioning new arrivals / styles to customer & make add-on sales

Guiding customer to alternative products in the absence of the product requested by customer.

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