Call Centre Agent, Other, Cape Town, Company Name: Harcraw.

Duties and Responsibilities: Evaluate problems and complaints of the callers and provide proper solutions to them, Respond to the needs of customers and provide personalized service. Route calls to other team members whenever needed. Make relevant notes from customer interactions. Identify any issues that customers might be struggling with Report on customer feedback. Complete call logs and reports. Manage & update customer databases. Follow-up on customer calls. Boost customer loyalty by offering a proper experience over the phone answer inbound calls and make outbound call in a timely  and friendly manner.

Requirements: Previous experience in a customer support role. Strong phone and verbal communication skills along with active listening. Customer focus and adaptability to different personality types. Ability to multi-task, set priorities and manage time effectively. Must be computer literate and able to use excel and Microsoft word.

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Email CV to: jessica@harcraw.co.za