Receiving and placing customer service telephone calls. Maintaining solid customer relationships by handling questions and concerns with speed and professionalism. Data entry and research as required to troubleshoot customer problems. Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Keep records of customer interactions, process customer accounts and file documents. Follow communication procedures, guidelines and policies. Take the extra mile to engage customers.
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Posted: 12-05-2022 Location: Cape Town,Western Cape,South Africa
Posted: 24-11-2021 Location: Dubai,United Arab Emirates