A Telephone Operator answer telephone and directs calls appropriate extension or room. Clearly communicate with guests regarding information and emergencies. Contacts hotel executives and city services in cases of emergency.

What will I be doing?

Answers calls originating from external and internal sources.

Directs caller to appropriate extension or room. Verifies last name of guest for all room calls.

Assists guests with directions or other required information

Direct staff to assist guests, upon request.

Communicates to callers in a clear and concise manner.

Inputs/writes messages using proper grammar and spelling.

Verifies names and telephone numbers.

Properly handles all incoming urgent matters or emergencies for the guests.

Works with the management and/or security in order to calmly direct appropriate action.

Appropriately documents all emergencies.

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