We are looking for a customer service executive for our new ECommerce project.

Job Duties and Responsibilities Interact with customers to provide and process information in response to sales, inquiries, concerns, and requests about products and services. deal directly with customers either by telephone, WhatsApp, chatbot, and email respond promptly to customer inquiries handle and resolve customer complaints obtain and evaluate all relevant information to handle product and service inquiries provide pricing and delivery information perform customer verification

set up new customer accounts

process orders and requests

organize workflow to meet customer time frames

direct requests and unresolved issues to the designated resource

manage customers’ accounts

keep records of customer interactions and transactions

record details of inquiries, comments and complaints

record details of actions taken

prepare and distribute customer activity reports

communicate and coordinate with internal departments

follow up on customer interactions

provide feedback on the efficiency of the customer service process.

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Email: info.moriox@gmail.com