Urgently hiring Job Description: Deliver the best customer service by attending and resolving queries/issues.

Escalate unresolved queries according to the set escalation path, and follow-up to assure timely resolution. Analyze the various parts of a problem properly and develop logical solutions. Manage difficult customer situations with positive and professional behavior, empathize and solicit feedback to improve service.

Document and categorize all customer queries in the relevant system(s) to keep/share the track of all status histories in all channels.

follow up on registered cases/queries when necessary.

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