Customer Service Support Agent, Bryanston, Johannesburg. As the new world of work sets in, Surgo offers you an opportunity to work from home, for a company that respects your freedom of opinion; a team driven by empathy as well as support, and ample growth within the organisation. Do you think you have what it takes? Become a SURGONIAN today!

We are recruiting for an experienced Customer Service Support Agent to join our fast-growing remote working team.

Personal attributes: Honest, Accountable and responsible, Respectful, High level of integrity, Open and transparent.

The role as Customer Support Specialist: Maintain a positive, empathetic and professional attitude toward customers. Respond promptly to customer inquiries. Communicate with customers through various channels. Acknowledge and resolve customer complaints. Ensure customer satisfaction and provide professional customer support. Scoping, Troubleshooting, Resolve customer queries via phone, chat, email and ticketing. Previous experience on platforms like Zendesk and Slack would be an advantage.

Requirements: Fluent in English (spoken and written). National Senior Certificate. 1 to 2 years of customer service experience essential. Clear Criminal Record. Previous Call Centre experience will be an advantage. Active Fibre Connection at home / Active Rain 5G with Router (Advantageous).

Benefits: Salary up to R7,000 plus shift allowance, based on the level of experience. Laptop and Wi-Fi dongle provided.

Working hours: 24 hour rotational shifts (closed between 23:00 and 06:00 during lockdown).

Committed in maintaining diversity in its appointments, Surgo considers all applications in respect of its Employment Equity (EE). Surgo reserves the right not to make any appointments based on required criteria standards not met. All applications received are deemed active for a period of 3 months from date of submission.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact Surgo HR and Training: 0874700317