Hotel Operations Manager, City Centre, Durban City, Company Name: Employ KZN, Hotel Operations Manager.

Key Requirements: Min of 5 years experience in the hotel industry. Related qualification is an added advantage.

Responsibilities: Developing and Implementing strategies that will ensure a positive experience that exceeds guests’ expectations. Excellent level of commercial awareness – know your environment and know your industry. Highlighting and resolving all operational issues within the group. Offering support to each branch manager - Work collaboratively with all branch managers to make sure operations are running smoothly in tandem with one another.

Anticipate all guest needs and respond promptly & accordingly. Establish and maintain standards for staff performance and customer service. Maintaining full knowledge of all inner workings of the hotel, including room rates, hotel policies, specials, availabilities, VIP guests, hotel events, and more. Staffing the hotel appropriately. Reviewing employee behavior, appearance, and performance.

Must have excellent knowledge of working with Hotel Management front office software. Must have experience in working with various OTA’s Conducting daily meetings to ensure that all departments within branches are in working order. Monthly & annual sales and expenses forecasting.

Please submit the following: Updated CV and qualifications. Salary expectation. Availability. Professional photograph.

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