Permanent Senior Systems Analyst, City Centre, Durban City. Our client, a leader in the Petroleum sector, seeks to employ a Senior Systems Analyst to be based at their operations in Durban.

Duties: Ensure all systems are operational, adequately monitored, and maintained:

Provide day-to-day end-user support. Troubleshoot any ad hoc IT issues. Monitor, manage and actively patch servers and workstations. Periodically review server logs for potential problems. Patch workstation clients and applications regularly. Adhere to IT framework and policies by Group standards. Manage and monitor fax, print, and copier services and facilitate daily operations.

Support internal stakeholders and manage third party vendors

Understand business functions and improve IT processes.- Conduct staff training when necessary.- Support users on in-house developed and deployed applications.- Participate and manage project rollouts.- Manage external vendors, monitor SLA.- Ensure outsourced services are in-line with Service Level Agreement.

Perform IT reviews and assessment of procedures and controls: Create and maintain documentation on IT manuals and procedures. Implement and manage new processes. Prepare regular and ad hoc systems reports.

Ensure efficiency in responding to and fixing user problems:

General desktop support: Printing setups, Office and Application support.- Creating users, resetting passwords, access levels, file interface validation, etc. across all clients.- Remotely manage South African office IT operations and support end-users.- Manage telecommunication (ISP, fixed-line, and mobile) services and track data roaming usage.- Facilities: manage third-party office maintenance.

Requirements: Grade 12, Basic Degree or Diploma in IT with relevant IT certifications. CompTIA Network+ or CCNA advantageous. Minimum 7-10 years experience in IT Analyst or Administration field. Working knowledge of Wintel desktop systems; Windows 10, Office 2016 and Office 365, and EUC. Working knowledge of Microsoft servers and services such as Active Directory, DNS, and DHCP.

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Contact Staff Solutions PMP: 0415851464