A Telephone Operator contributes to the first impressions of our customers and, therefore, must perform the tasks to the highest standards to achieve the highest possible guest satisfaction by Cine Royal Cinema standards.

Process all incoming and outgoing calls accurately and courteously. Achieve positive outcomes from customer queries in a timely and efficient manner. Demonstrate knowledge of up-selling techniques to promote offerings when appropriate. Demonstrate a high level of customer service at all times. Follow company brand standards. Assist other departments, as necessary.

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