Job Activities: Communicate/ Respond to customer inquiries/messages received by telephone or email daily.

Handle order data entry in SAP, invoicing, and prepare customs documents within or outside Letters of Credit.

To ensure regular updates with the Sales Team for the list of credit blocked orders and pending price upload.

To support the Sales Team by providing supporting docs such as Invoice printing, signed delivery notes and LPO copy, etc…

Liaise with Logistics for delivery planning. (confirmed and insertion orders)

To ensure timely update of VAT records & documentation related to Direct Market, Local Marine & Dubai Export customers.

Plan, organize & coordinate export shipments for the assigned territories for timely loading & shipments.

Coordinate with internal departments e.g., Logistics, Accounts, Technical, and Marketing departments for customer’s requirements

Liaise with banks, shipping agents, inspectors, and customer nominated transporters.

Non-Blendable orders – to proactively update the customers on the ETA and Tentative Delivery date.

Willing to take on additional tasks during the absence of a team member.

Housekeeping of the old orders in SAP and updating the Sales Order dates (confirmation/ delivery dates)

Ensure the SOPs for customers within the customer service department are standardized and updated

Job Accountabilities

Handle face-to-face inquiries from customers.

Ensure that the company satisfies its customers’ needs.

Building a good relationship with customers thru effective communication.

Ensure adherence to compliance processes and guidelines specific to the position’s roles and responsibilities.

Ensure shipments and requirements of customers are met & complied with to achieve sales volume targets.

Strict adherence and compliance towards Group HSE Charter & MAESTRO requirements and affiliate’s HSEQ Policy, Procedures & specific rules & regulations applicable to the area of activity at all times.

Demonstrates exemplary conduct, rigor, vigilance, and professionalism regarding HSE in all their activities

Take an active role (where required) in wider cross-organizational activities/projects.

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