Call Centre Agent - customer service (Bilingual)
Terms of Employment: Permanent, Full Time, Shift, Weekend, Day, Evening
Salary: $17.00 Hourly for 40 hours per week, Medical Benefits, Dental Benefits, Group Insurance Benefits, RRSP Benefits, Vision Care Benefits
Anticipated Start Date: As soon as possible
Location: North York, Ontario (9 vacancies )
Skill Requirements:
Education: Completion of high school
Credentials (certificates, licences, memberships, courses, etc.): Not applicable, Not required
Experience: 1 year to less than 2 years
Work Setting: Private sector
Business Equipment and Computer Applications: Windows, General office equipment, Electronic mail, Word processing software, Spreadsheet software, Internet browser
Specific Skills: Answer inquiries and provide information to customers, Explain the type and cost of services offered, Arrange for billing for services, Issue receipts and other forms, Receive and log complaints, Investigate complaints, Arrange for refunds and credits, Access and process information, Maintain records and statistics
Security and Safety: Criminal record check
Work Conditions and Physical Capabilities: Fast-paced environment, Tight deadlines, Repetitive tasks
Transportation/Travel Information: Own transportation, Public transportation is available
Work Location Information: Urban area
Essential Skills: Reading text, Document use, Numeracy, Writing, Communication, Working with others, Problem solving, Decision making, Critical thinking, Job task planning and organizing, Significant use of memory, Finding information, Computer use, Continuous learning
Languages: English
Employer: GTECH Canada ULC/SPIELO
Advertised until: 2014/09/17

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