Collections Agent, Umhlanga, North Suburbs. Do you have the people skills and determination to maintain excellent Client Service standards while reducing the value and number of arrear accounts?

We’re looking for people with the ability to retain existing customers, while collecting on payment arrangements.

The detail: The purpose of a Collections Agent is to reduce the number and value of arrear accounts whilst maintaining Client Service standards and retain existing clients, as well as: Client Engagement. Achieving individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. Continuously striving to improve the targets set within the department. Displaying an understanding of conflict by effectively using conflict-handling techniques. Adherence to scripts (opening, content and close). Resolving client queries within the prescribed turnaround times. Ensuring timeous referrals of escalation of arrangements outside of mandate to management.

Data Capturing: Proactively assessing work processes in order to recommend efficiencies. Accurately capturing updated contact information from the client. Ensuring productivity requirement targets are always met in line with processes and policy and procedures. 

Key Performance Areas: To achieve the individual monthly targets set on phoning arrear clients to obtain payment arrangements through effective negotiations with the clients. To continuously strive to improve the targets set within the department. Display an understanding of conflict by effectively using conflict handling techniques. Adherence to scripts (opening, content and close). To resolve client queries within the prescribed turnaround times. Ensure timeous referrals of escalation of arrangements outside of mandate to management. Proactively assess work processes in order to recommend efficiencies. Accurately capture updated contact information from the client. Ensure productivity requirement targets are always met in line with processes and policy and procedures. This is an entry level position. Debt collection experience or work experience.

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Send CV: callcentrejobsig@gmail.com