Training Manager, Other, Cape Town. Company Name: Surgo HR and Training. Our client in Cape Town is looking for a Training Manager to join their fast-growing team. The primary role of the job is to manage and process trainers and training leads aligned to the process.
Essential Functions: Coach and mentor process trainers. Facilitate training classes as needed. Administer Training Needs Analysis, and come up with action plans to address knowledge gaps. Focus on aligning and coordinating with support members and leadership. Assist the team with all training requirements.
Responsibilities: Help the Senior Training Manager oversee or coordinate the different training requirements for the program and its projects in the assigned accounts. Monitor, coach, and mentor trainers to help develop the required skill sets. Develop training materials, activities, and assessments. Facilitate training classes as needed. Help the Senior Training Manager and/or AVP gather, measure, and analyze data to gauge the effectiveness of the training program and its parts/projects on a regular basis. Conduct trainer interviews and strengthen bench resources through the Training Apprenticeship/Internship Program. Protects the confidentiality of client and adheres to company policies regarding confidentiality. Create a positive work environment by acknowledging agent and team contributions, soliciting input, and offering personal assistance, when needed. Ensure compliance with internal policies and procedures, external regulations, and information security standards.
Work Experience Requirements: 9 years of experience with Life Annuities. Contract Detail/Contract Inquiry. Benefits Explanation. Disbursement Inquiry/Withdrawals. Money In/Contributions. New Business. Death Claims. Maturities/Annuitization. Commissions. Licensing Appointments. Online Support. Forms, Correspondence. 12+ years of experience in Training Development Team (Training Delivery, Training Needs Analysis, Process Improvement). LOMA 280 Certified. Client Certified - Annuities Trainer. Client Certified - Health Insurance Trainer (for another account within LA). Played a key role during the Design and Validation of a new business acquired by EXL as a domain and subject matter expert.
Location: Based in Cape Town, Western Cape.
Salary: Market Related.
Benefits: Pension Fund Contribution and Medical Aid.
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Contact Surgo HR and Training: 0874700317