Main responsibilities:

a) Be the first point of contact with all incoming customer requests and promptly and courteously revert to customers by telephone, email, letter and face-to-face with new proposals aiming to increase the company’s turnover.

b) Maintain prospective customer records and retrieve their contact details.

c) Contact new and existing customers and device an annual, monthly and weekly plan of contacts to be done.

d) Prepare proposals for all our company’s existing services.

e) Prepare proposals for new non-offered services, performing market research if needed.

f) Initiate contact with clients, present our services and confirm implementation of new projects.

g) Handle customer requests and inquiries on new business development.

h) Report to Management of major market opportunities.

i) Prepare and maintain a sales report with all contacts performed, their details and outcomes.

j) Keep accurate records of discussions or correspondence with customers.

k) Meet customers and follow-up on proposals.

l) Perform face-to-face or virtual presentations on project proposals.

m) Meet with other managers to discuss possible improvements to customer service and execution.

n) Learn about our organization’s products or services and keeping up to date with changes.

o) Keeping ahead of developments in sales & new business development by reading relevant journals, etc.

p) Assist with special projects as assigned.

q) Perform other client service-related tasks as and when required by the General Manager.

r) Available for travel for customer-related visits to other countries as and when required.

Knowledge, skills and experience required:

The job requires:

• Female candidate

• Strong customer service orientation

• Strong problem-solving orientation

• Mathematical aptitude

• Computer skills, including Windows and MS Office programs

• Ability to communicate efficiently and professionally with all customers of the company

• Strong listening and oral communication skills

• Team orientation

• Organizational skills

• Education to degree level

• Professional qualifications in a relevant discipline

• At least 2 years relevant experience

• Excellent interpersonal skills.

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Email: pablo.m@caredirect.com