Call Centre Agents, Randburg, Johannesburg. Company Name: DNR Auto assist.

Job Description: DNR Auto Assist is staffed 24/7 with drivers and dispatchers either in the office or on call. Our dispatchers handle calls from a variety of customers and you will be required to learn not only the ins and outs of our company, but the policies and procedures to handle each one of our accounts.

Towing Operators perform towing and roadside assistance call for Fleet companies, shops, law enforcement, retail customers, and insurance companies. You will be required to learn and know which piece of equipment can tow the vehicle and to dispatch that truck and driver within the time that was given to the customer. Tow calls might include passenger cars, pickup trucks, SUV’s, motorcycles, tractor trailers, heavy equipment, etc.

Most of the calls we respond to are not accidents. The majority of the requests for assistance are for vehicle transport from a home or business to a repair facility. Our Towing Operators also provide roadside assistance calls that include changing a flat tire, performing lockout services, fuel delivery, jump starting a vehicle or selling and installing a battery if necessary. Other duties include providing passenger transport when needed or assistance with traffic control and cleanup on a call already in progress for another team member.

During the winter or rainy seasons, we often perform Winch out service for motorists who have become stuck or have slid off the main roadway. Simply getting them back on the road is all that is required before sending them on their way. Sometimes the job is more complex and a recovery is needed followed by a tow.

DNR Auto Assist prides itself on providing professional and efficient customer service to every customer and expects that our employees will maintain that presence with every call and customer that they service.

Hours & Shifts: As we have already stated, this is a 24/7 business and we are staffed every hour of every day in dispatch, at this point that includes dispatching from out of the office for some employees after office hours. This is where the additional hours could come in if you feel that you can handle it and we feel that you are the right fit for after hours dispatching. Due to the size of our business we do require you to be in the office during your scheduled hours, and later if it is busy. Also, please arrive at least 15 minutes early to put your belongings away and be prepared to work at your scheduled starting time.

Employment Requirements: Applicants must be able to write legibly and spell correctly. Applicants must be able to type and use a computer. Applicants must be detail oriented and organised. Applicants must be able to think quickly and also know when to ask for help in decisions. Applicants should be prepared for long periods of sitting. Applicants must be able to speak English fluently.

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Applications email their Cvs: admin@dnrauto.co.za