Job Summary: Acquires job skills to resolve routine tasks requiring limited judgement. Focus is on routine tasks, using limited judgement of standard operating procedures. Supports the overall team.

Responsibilities: Queue Management / Reporting. Reviews work order requests in the queue and responds to routine work orders by adhering to commitment times. Involved in escalating and expediating higher level orders, upon supervision. Actively follows up on work orders in the queue to support the overall team. Maintains notes and records of activity fulfillment in the ticketing system. Installations. Rack and stack basic customer equipment, with guidance from more senior team members. Supports routine intra-cage and infrastructure installations, under guidance, which may include: routine ladder racks and basic fiber raceways; basic cable management and support systems (patch panels); routine ground cabinets and basic post racks; and may perform tape changes and basic backup necessities

Cross-Connect. Supports basic cross-connect troubleshooting. Testing / Troubleshooting. Supports basic testing and routine installations of customer assets. Supports standard layer 1 cross-connect certification testing, under supervision. May learn more semi-routine testing, under supervision. Stakeholder Partnership. Supports the operations and security personnel team for breaks or other activities, when necessary. Customer Management.

Supports customer satisfaction with timely adherence to following basic order execution requirements

Delivers quality customer service experience when interfacing with customers

Discusses time expectations on new deployments, by following standard operating procedure guidelines

May support customers on-site through access and escorting services.

Projects: Supports fulfillment of projects under close supervision

Training: Completes assigned training in a timely manner

Qualifications: Typically requires a high school diploma and proven years of equivalent work experience.

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