Position Objective Ensuring the highest levels of customer service are provided by retail staff and ensure they have the skills and support required for maximizing sales

Assisting the Store Manager in efficient and profitable operation of the store, in accordance with the Company policies and procedures

End to end store responsibility in absence of Store Manager

Promote the Loyalty Program of the company for maximizing loyalty and repeat sales

Provide feedback to the Store Manager and Area Manager with regards to employees and products

Key Responsibilities: Must be fashionable / well-groomed and possess up-to-date product knowledge to ensure minimal stock loss. Maintains knowledge of new product, trend and fashion directives at all times in order to effectively respond to and anticipate customer needs. Ensuring the retail staff has the skill to provide highest levels of customer service for maximizing the sales. Assisting the Store Manager in implementation of operating procedures at the store as per the company standards. Ensure the brand and company’s policies and procedures are adhered by all the staff at all the times.

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