Looking for a Senior level candidate who will direct and ensure the efficient administration and management of the Learning and Development function. An expert in L&D who will develop, coordinate and implement all company and other hotel-appropriate training programs to promote a well-trained staff resulting in positive guest relations and profitability for the company. Working with the hotel’s department heads, ensures that company standards are met and measured.

Core Responsibilities: Plan, implement, coordinate and/or present company training programs in accordance with The Kleindienst Group’s L&D requirements including harassment-free workplace, diversity, new team member orientation, communication, leadership and service series and related training to meet specific departmental needs.

Review hotel training and update as necessary. Analyze current training needs for the hotel departments and individuals and make recommendations as needed. Develops or researches training for specific hotel needs.

Track, input, maintain and audit all individual employee training records of in-house programs including department orientation records for new hires.

Oversee and monitor all departmental training programs, i.e., Alcohol Awareness, Food Safety etc. by conducting audits and making recommendations for compliance. Monitor educational assistance program.

Train and develop departmental trainers and monitor job skills training records.

Plan and conduct meetings with department managers, trainers and employees to review performance trends, develop action plans and give recognition. Monitor performance reviews.

Develop annual training calendar. Compile monthly and quarterly reports of training activity. Conduct necessary analysis to assess specific departmental and training needs.

Ensure that team members are developed and utilized to their maximum potential by controlling the implementation, administration and monitoring of all training programs.

Instruct training classes, analyze and review current and proposed methods, consult with and make recommendations to the management staff for improvement.

A minimum of 12-15 years of L&D experience is mandatory.

Please Note: Only relevant profiles will be contacted.

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Email CV to: suman.singh@kleindienst.ae