Primary responsibilities: Receive interactions from clients through any of the communication channels such as (calls, chat, and emails) as per Department Guidelines and work to provide prompt response & superior service.

Responsible to communicate with the caller to understand the nature of the issue.

Direct the customers’ inquiries, requests, & support issues promptly to the respective units for necessary action and follow ups.

Update the database to keep track of inquiries and service requests

Handling any other tasks requested by the manager as per the task distribution list etc.

Requirements: Immediate Joiner on Visit Visa. Candidate Must have experience in Customer Service.

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