Head of Operations Transformation, Other, Cape Town. Company Name: Surgo HR & Training.

Surgo has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for International companies with Digital Intelligence. They urgently seek to employ a Head of Operations Transformation to join their team.

Job purpose: As part of the Life and Annuities TPA business, our client use services for execution of End to End delivery of services in the TPA Value chain/ customer journey. The operations of these services are placed in multiple delivery locations including US, India, South Africa and Philippines. These services include both back office and contact center across the customer journey. Expected to have a very thorough understanding of the end to end business model. Be able to connect the dots across the customer journey/value chain and processes across locations and manage the teams, who will be responsible for the geographies. Highly regulated business from regulators, hence regulatory framework understanding will need to be acquired. Good understanding of Front Office Back Office integration / One Office concept and execution. This business model is experiencing significant growth and the role is expected to lead the RFX process from a digital transformation perspective.

Key Responsibilities:  Understand TPA technology ecosystem and how services get delivered for LA blocks of business. Accountable for the Transformation Roadmap creation, solutioning and delivery for the Life and Annuities Third Party Administrator (TPA) business. Responsible for Diagnostic to Solution Proposal creation for Digital projects. Generate ideas for building game-changing capabilities by scanning the market/competition and internal operations. Consultative mindset, with approach to think of a business challenge creatively and with a future digital solution mindset. Build relationships with key business leaders and sponsors other stakeholders to drive uptake of innovation projects, define project vision, scope, requirements, and deliverables. Successfully collaborate with core and extended teams across the enterprise for deployment of Digital Solutions by internal and client showcasing and articulating the business case and value proposition.

Create best in class products by integrating firms product footprint and investments  automation, process simulation, re-engineering, domain expertise, analytics etc. Responsible for maintaining the Governance and reporting on projects to Business units, Leadership, clients. Maintain awareness of new and emerging operating practices, technologies such as robotic automation, machine learning, mobility, artificial intelligence and dynamic analytics and the potential application on operations. Manage client visits for prospects, existing clients with respect to transformation presentations.

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Contact Surgo HR and Training: 0874700317