Front desk: Greets and welcomes each and every visitor to the office.

Assess visit purpose for each visitor.

Screens each telephone call received and transfers it to the agent for further assistance / information.

Answers queries (face-to-face, on the telephone and perhaps by email).

Provides information or takes messages for staff.

Prompts visitors / customers to give their feedback at the time of departure through the customer feedback device located at the reception desk.

Ensures the reception desk is neat and clean at all times.

Displays leaflets and other literature at the reception desk whenever required.

Completes assigned tasks within given deadlines.

Maintains the attendance log book for staff.

Ensures high level of customer service.

Monitor office boy and office girl and supervise them

Tele sales:

Contact potential or existing customers from the provided database to inform them about our services using scripts

Get listings and assign to agents as per their areas

Answer questions about the company

Ask questions to understand customer requirements and close sales via phone

Direct prospects to the field sales team when needed

Enter and update customer information in the database

Take and process orders in an accurate manner

Go the “extra mile” to meet sales quota and facilitate sales

Keep records of calls and sales and note useful information

Requirements and skills:

Proven experience as a tele-sales representative or other sales/customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Good knowledge of relevant computer programs (e.g. CRM software) and telephone systems

Ability to learn about products and services and describe/explain them to prospects

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skills with the ability to resolve issues and address complaints

High school diploma; BSc/BA will be a plus.

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