Lead Assistant Manager, City Centre, Cape Town. Company Name: Surgo HR and Training. Our client based in Cape Town is looking for a Lead Assistant Manager to join their growing departmen

Essential Functions: Identify the gaps between the desired state and the current state of knowledge and developing customized training curriculum that is scalable and provide a competitive edge. Train need analysis, researching, designing and developing content such as module outlines, presentations, trainers guide, participants guides and other training material. Design training aids like activities, role plays, case studies, etc. in order to make the training or onboarding session more lively and interactive. Ensure that the quality of content is maintained as per the targets assigned and should be in accordance with internal standards. Identify appropriate methodology for the implementation of training. Train and certification of trainers on the training modules. Manage training material and content - regular reviews and updating.

Build PPTs and other material and participate in presentation to the client/ internal customers. Provide guidance, direction, and training to instructional designers and trainers. Conduct verification and re-verification of trainers in the department. Handle administrative tasks with respect to training certification. Undertake research for the purpose of creating value to the business and driving business results. Convert research into knowledge and disseminate to the businesses. Primary Internal Interactions. Employees, for the purpose of designing and developing training solutions. Process managers and leaders, for the purpose of identifying the training needs and follow up. IA CD Team, for the purpose of up-skilling and certification of trainers. Supervisor, for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support, settling issues left unresolved, monthly evaluation of performance, updating training curriculum, trainer certification and for ongoing audits and feedback 

Primary External Interactions. Business/ Clients, for the purpose of seeking feedback and incorporating the same into training modules, as and when needed. Institute partners of CD for managing and running programs. Vendors, for any material/ service availed.

Technical Skills: Good knowledge of MS Office applications like  PowerPoint, MS Word, MS Excel, Outlook, MS Project and MS Visio. Internet usage and email access. SETA process and online systems. SDF experience.

Process Specific Skills: Content designing and development. Ability to present the information in simple and easy to understand manner. Ability to understand and comprehend quickly about unfamiliar industry. Prioritizing customer needs. Strong customer service focus. Ability to do research and produce research documents.

Soft Skills (Minimum): Good verbal and written communication skills. Good presentation skills. Good research skills.

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Contact Surgo HR and Training: 0874700317