German Customer Sales and Service Representative, City Centre, Cape Town. Company Name: Surgo HR & Training. Our client based in Cape Town, South Africa, is looking to recruit an experienced German Speaking Customer Sales and Service Representative to join their ever-expanding organisation, servicing a prestigious airline brand.
If you are career driven and looking to grow your international experience, this is a perfect opportunity for you!
Your Role as CSSR: Service a prestigious airline brand on various work streams. Assist passengers, in in both English and German, with pre and post flight departure travel-related queries. Work on renowned airline reservations systems and handle outbound voice calls, written correspondence and other multimedia channels daily. Fully paid product and systems training provided. Daily interactions with international passengers (i.e. queries, compliments)
Working hours: Full time contract (40 Hours per week). Flexible rotational shifts 08h00 till 17h30 (Monday - Sunday).
Requirements: Native level proficiency in German language: Verbal and Written skills essential (Advanced level). Permanent residence permit or South African ID. Flexibility to work rotational shifts as above. Excellent customer service skills (essential). Experience in call centre or travel and tourism industry (preferred). Excellent computer literacy and technical skills. Knowledge and experience on MS Office products and able to work on Windows-based operating systems. Previous experience on travel reservations systems is beneficial. Own transport. Experience our multi-cultural work environment with colleagues from all over the world. Required to meet specific key performance indicators and meet expected client service levels. Demanding and time-sensitive call centre environment. No criminal record
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Email: recruitment@surgo.co.za