Job Title: IT Support Specialist

Location: Dubai, UAE

Position Type: Full-Time

Job Description: We are seeking a knowledgeable and customer-oriented IT Support Specialist to join our team and provide technical assistance to our employees. As an IT Support Specialist, you will play a vital role in resolving IT-related issues, setting up hardware and software, and ensuring the smooth operation of our technology systems. Your technical expertise, problem-solving skills, and excellent communication will contribute to the efficient functioning of our organization.

Responsibilities: Provide technical support to employees by diagnosing and resolving hardware, software, and network issues. Install, configure, and maintain computer systems, software, and peripherals. Set up and troubleshoot user accounts, email, and network access. Respond to help desk tickets, phone calls, and emails in a timely manner.

Collaborate with team members to escalate and resolve complex technical issues.

Perform routine maintenance and updates on hardware and software.

Create and maintain documentation of IT processes and solutions.

Assist in the procurement and setup of new IT equipment.

Ensure data security and system integrity by implementing cyber security measures.

Train employees on the use of new technologies and software applications.

Stay updated on industry trends and best practices in IT support.

Provide exceptional customer service and support to internal users.

Qualifications: Previous experience in IT support or a related technical role is preferred.

Strong knowledge of computer hardware, operating systems, and software applications.

Familiarity with networking concepts and troubleshooting. Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and in a team environment. IT certifications (e.g., CompTIA A+, Microsoft Certified IT Professional) are a plus. Bachelor’s degree in Information Technology or a related field is preferred.

Benefits: Competitive salary. Opportunities for professional development and advancement within the company. Employee benefits package, including health and wellness programs. Supportive and collaborative work environment.

If you’re interested in joining our team as an IT Support Specialist and providing technical expertise to our employees, please submit your resume and cover letter to

We look forward to welcoming a new IT Support Specialist to our team!.

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Email: natiliesmith374@gmail.com