Providing guests with all the queries, orient the guests will all of the services that the resort caters and answering any questions that the guests may have

Seating guests at tables or in waiting areas, ensure that guests needs and desires are met

Engaging with guests to ensure they’re happy with all the services provided by the resort

Responsible for bookings over the phone, email, etc.; ensure book registration of each guest as they arrive and answering phone calls, taking reservations and answering questions

Have a good knowledge of the whole services provided by the resort

Providing and exceeding 100% customer service and contributing to the development of customer satisfaction programs

Coordinate with head chefs, maintenance, transportation, and security managers

Ensure that lobby area is tidy and presentable

Provide helpful and inviting environment for guests and constantly remind servers of guests waiting

Ensure and coordinate any maintenance related to the resort facility.

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