Service Department, Assistant Store Manager, Other, Cape Town. Company Name: Surgo HR & Training. Our Client, a prominent retail group headquartered in the Western Cape. Since their establishment in 2012, they have been dedicated to providing exceptional services in the realm of Fast Moving Consumer Goods (FMCG). Operating in the emerging markets, they consider their customers as part of their extended family. Their commitment is grounded in the principle of delivering on their promises "we believe in doing exactly what we say we're going to do". Join them in their journey to create meaningful experiences for both their team members and valued customers.
Our client is recruiting for an experienced Service Department Manager / Assistant Store Manager to join their team in the following locations: Eerste River, Athlone, Khayelitsha, Gugulethu, Mandela Square.
Job Purpose: The purpose of the Service Department Manager is to effectively plan, control and monitor the performance of the service departments to ensure that they operate at an optimal level.
Responsibilities: Manage Department targets and profitability of all service departments including Butchery, Bakery, Delicatessen, Fresh Produce, Restaurant. Develop and Implement strategies to meet sales targets across departments. Develop and Implement strategies to meet GP targets across departments. Monitor scan rates and develop ways to improve scan rates across departments. Monitor wastage and develop and implement methods to reduce wastage across departments. Develop and implement shrinkage controls across departments. Manage expenses within budgets. Optimize sales/m2 for each department by setting targets per product category. Conduct spot checks across departments and develop methods to improve accuracy of pricing on shelf. Analyse price surveys and determine key lines that require price adjustment and implement accordingly. Spot check PLUs and develop and implement ways to maintain up to date accurate pricing. Spot check sales floor to ensure all products have neat and tidy prices displayed. Theme POS is neat and tidy and removed once the theme is over (e.g. Easter). Design promotional programme. Design promotional concept to appeal to target market. Good products at good prices. promotional orders regarding quantities / timing. Spot check promotional items are accurately inputted onto the system. Spot check pos and develop ways to ensure that POS is up to date and accurate. Spot check prices and develop ways to ensure accurate prices at all times. Evaluate stock levels according to rate of sales and duration of promotion to reduce insufficient / surplus stock. For each promotion to determine successes and failures of the promotion. Weekly across product categories.
Qualification and requirements: At least 5 years experience in all aspects of day-to-day running and managing of a Service Department / Trainee Management Program. Computer literacy required. Industrial Relations experience recommended. Matric / NQF level.
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Contact Surgo HR and Training: 0874700317