Field Service Project Manager
Company: IPN Brainpower Consulting Inc.
Location: Burnaby, BC
We are currently seeking a technical Field Service Project Manager based in our Burnaby, BC, Canada site to drive service requirements and deliverables supporting legacy three phase high power inverter systems for PhotoVoltaic applications.
This position will be responsible for requirements analysis, specification, design, voice of customer, tooling, training and documentation.
General Responsibilities:
 Promotes and embraces the “Service” goals of the organization, the Service partners (Internal and/or External) as well as end customers.
 Represents “Service” in all Sustaining Engineering meetings related to the products
 Develop detailed requirements and specifications based on product and system requirements, working in concert with marketing managers, engineering project managers, field service technicians and other multi-discipline technical leaders in multiple locations world-wide
 Works closely with other project teams to ensure accuracy and reduce redundant work
 Follows established development guidelines and standards and makes recommendations for improvements
 Collaborate with multiple departments to achieve service goals
Typical Activities (but not limited to):
 Field Expert feed-back gathering (Voice of Customer)
 Prepares and coordinates the creation of technical documents and diagrams as required by the Company’s Product Support and Service Plan
 Spares Documentation
 PM and predictive planning
 Document inputs and data gathering
 Document technical reviews
 Participate to Literature Safety Reviews
 Represent Service in Sustaining Engineering activities (Voice of Service)
 Participate in Board of Change and Engineering Change Order meetings
 Active member of Product Change Request/ Engineering Change Order Teams
 Drive Field Service Bulletin creation and implementation
 Training Material
 Training SEL2 technical review and LSR
 Training CL1&2 technical review and LSR
Qualifications: Bachelors degree in Electrical Engineering or other equivalent engineering degree
 5+ years hands-on experience in Field Service
 Demonstrated experience:
 In small project management.
 Failure analysis.
 Working autonomously.
 Working in a multicultural environment.
 Demonstrated excellent written and verbal communication skills in English, with the ability to communicate clearly and concisely to all levels within the organization including formal meetings and presentations.
 Some travel required
Desired: Demonstrated experience with:
 Industrial power electronics and controls.
 Field service repair of complex equipment.
 Direct customer service.
 Solar or battery technology
 Familiarity with training material development, and technical document development
 Familiarity with general safety regulations.
 Passion for technology and a strong drive to improve products and process in every area of the business.

Apply via email by sending an adequate resume (PDF or MS Word document) to: jobs@ipn-brainpower.com