Manager -  Call Center, City Centre, Durban City. Company Name: ACARE PLUS. A managerial vacancy is available for a highly skilled and experienced Call Center Team Leader / Manager with a strong sales background to join our dynamic customer support team in Durban. This is a 12 month contract with the possibility to go permanent.  As a Manager, you will play a pivotal role in guiding and supervising the call center agents, ensuring a seamless customer experience with the companies innovative medical service. You will be responsible for overseeing an inbound customer care  agents and outbound sales agents, providing leadership, and fostering a positive and productive team environment.

Your sales expertise will be instrumental in assisting the outbound sales team achieve their targets.

Key Responsibilities: Lead, mentor, and supervise, ensuring that they meet performance targets and provide exceptional customer service. Conduct regular performance evaluations and provide constructive feedback for professional development. Effectively dealing with client queries and complaints. Handle escalated customer inquiries and complex technical issues, providing effective solutions while maintaining a customer-centric approach. Oversee the maintenance of detailed records of customer interactions and resolutions, ensuring accuracy and compliance with company policies and contracted service levels.

Qualifications: Minimum 2 to 4 years of proven experience in a sales supervisory or leadership role, preferably in a medical call center sales call center or customer service environment. Demonstrated proficiency in technology, including familiarity with digital tools and applications.

Personal Attributes: Exceptional leadership skills with the ability to inspire and motivate a team to achieve targets and deliver outstanding customer service. Strong problem-solving abilities and the capacity to handle complex customer inquiries and technical issues. A quick learner with a passion for acquiring new knowledge and skills in the medical and technological domains. Excellent communication skills, both verbal and written, with a focus on clear and concise explanations for complex issues.  Ability to manage high levels of pressure, demands.

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