City Hotel currently has a vacancy for a Night Auditor/Receptionist in our Front Office Department, City Centre, Cape Town. Company Name: Cape Town Lodge Hotel. A candidate would require the following qualifications to be considered for the position. Minimum Matric or an equivalent qualification. Computer Literate with skills in Excel & Word. Room Master experience advantageous. Fluent in English & Afrikaans. The ability to converse in one of South African’s other 10 official languages and an international language would be advantageous. Previous hotel night audit experience essential.

Understanding the GDS & GGS and other systems used in the travel industry. Excellent organisational, communication and administrative skills are ESSENTIAL. Own Transport essential. Basic accounting knowledge. Person of sober & honest habits. Contactable references are required. Prepared to take a Poly Graph & Drug test should the company require this. The confidence to liaise with guests and colleagues alike. Good communication skills to find out exactly what your guests require. Personal charm on dealing with guests telephonically & face to face. Attention to detail on your work. A CAN-DO attitude.

We are looking for an individual who has a friendly and outgoing deposition while being thoroughly professional, as this is a front of house position and is the first point of contact when guests calls the hotel to enquire or check in. Adhere to check in and check out procedures.

Regular updating of guest lists and forward to departments. Close liaison with Housekeeping on check-outs. Be familiar with the Hotel's Rates Policy and Front Office Procedures and Policies including emergency Procedures and Minimum. Guest Service Standards Ensure that all charges are correctly entered onto the guest's folio. Adhere to credit control procedures. Ensure that all dockets and correspondence pertaining to guest ledger accounts are attached to the guest folio before being sent to the Accounts Department. Ensure that float, cash and credit takings for shift are balanced and cashier reports are completed. Assisting guests when necessary. Ensure that wake-up calls are accurately recorded and executed correctly. Maintain a professional attitude when dealing with guests and staff members.

If you feel you have the right qualifications and requirements for the above-mentioned position, please forward your CV with contactable references & ID to Cindi

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quote the reference: Night Auditor/Receptionist

Email: gm@capetownlodge.co.za