IT Service Delivery Manager, Other, Cape Town, Company Name: Surgo HR & Training.

Surgo (PTY) Ltd. has partnered with a global analytics and digital solutions company serving industries including insurance, healthcare, banking and financial services, media, retail, and others. They aim to bridge the gap between digital expectations and real outcomes for international companies with Digital Intelligence.

Our client is recruiting for an IT Service Delivery Manager to join their team based in Cape Town.

Job purpose: This is a business and client facing role that ensures a seamless IT Service Management, helping business growth and creating value for business and their clients through IT intervention. We also do relationship management with business client IT teams.

Responsibilities: Client Portfolio Management  End of End owner of key accounts from IT Service delivery perspective. IT Service Management and Delivery - Lead Service delivery Reviews on SLA adherence, ongoing projects with Client and Internal stakeholders. Participate in ongoing Service Delivery Reviews (MBR / QBR) and also on new business growth calls with client / internal stakeholders. Business Value Creation - Responsible for identifying, implementing and review of service improvement initiatives. Drive productivity improvements as per plan and control cost of operation. Drive Effectiveness of Compliance  Information Security as part of Service Delivery of client processes. Shoulder responsibility and work with Internal Audit Teams to meet compliance requirements.

Liaison with the Client to understand delivery requirements and effectively engage and communicate expectations to the Internal Teams. Major Incidents Database  Capturing of all Client processes Downtimes / Application Issues  Major Downtimes for usage in future.

Qualification Experience: Graduate, Preference for B.E. / B. Tech with industry recognized certifications like ITIL/ ITSM, PMP. Minimum 8 to 12 years in managing IT service delivery of large client relationship (800+Seats). Willingness to work in a 24 x 7 environment

Salary: Market Related.

Working Hours: 8am to 5pm (Monday to Friday)

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Contact Surgo HR and Training: 0874700317