Workshop Manager, Assistant Service Advisor, Midrand, Johannesburg. Company Name: CAR time Midrand.

Requirements: Customer Service. Good Communication Skills. Great Mechanical Experience. Troubleshooting Skills. Computer Skills. Math and writing skills. Valid Driver’s License (Code 8). Own Transport. Well Spoken. Well groomed. Can work under pressure. Target Driven. Willing to travel (within Gauteng). Team Player.

Bilingual English / Afrikaans Duties: Greeting customers and directing vehicles to an available technician. Consulting with technicians about needed repairs and alternatives that can be offered in place of expensive repairs. Answering customer questions about service outcomes and consulting with technicians when necessary.

Informing customers about potential cost savings and warranty protections. Assisting customer with quotations and bookings. Overseeing and managing the service Centre's scheduling and workflow. Informing customers of changes in service or when their vehicle is ready to be picked. Manage mechanics, service advisors and flyer staff. Control and monitor productivity workshop technician.

Ensure that parts arrive on time. Ensure that the technician comply with their check list. Ensure that all work is carried out safely. Ensure that turn over gets posted daily. Ensure workshop stays up to Brand Compliancy.

Working Hours:  Mon-Fri 07:00-17:30. Sat 07:30-13:00. Job Type: Full-time. Salary negotiable, depending on experience. Job Types: Permanent, Full-time.

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Applicant who has previously worked for an aftermarket service centres such as BOSCH, e-Car, Car Service City, CARtime, Car Care Clinic etc. will be given preference.

Tips for Assistant Service Advisors:

Technical Knowledge:


Develop a basic understanding of vehicle systems: While a full mechanic's knowledge isn't necessary, familiarize yourself with common vehicle components like brakes, tires, engines, and fluids. This helps you understand customer concerns and relay them accurately to technicians.
Stay updated on service procedures: Familiarize yourself with the service procedures and recommendations outlined by the dealership or manufacturer for various vehicle models. This helps answer basic customer questions and ensures accurate information is communicated.


Communication Skills:


Active listening: Pay close attention to customer concerns and complaints. Ask clarifying questions to fully understand the issue and avoid making assumptions.
Clear and concise communication: Explain service recommendations and repairs in simple, understandable language. Avoid technical jargon and use analogies or visuals if necessary.
Maintain a professional and courteous tone: Be polite and respectful throughout your interactions with customers, even in stressful situations.
Effective writing: Ensure written communication, like emails or repair orders, is clear, concise, and free of errors.


Customer Service:


Empathy and understanding: Acknowledge customer concerns and frustrations. Show empathy and build rapport by treating them with respect and courtesy.
Problem-solving and conflict resolution: Develop effective strategies to address customer concerns and complaints. Aim for solutions that leave customers feeling satisfied and valued.
Set expectations: Clearly communicate timelines, costs, and potential issues related to repairs. This helps manage customer expectations and avoid misunderstandings.
Proactive communication: Keep customers updated on the progress of their vehicle repairs and inform them of any unexpected delays or changes.


Organization and Efficiency:


Time management: Manage your schedule effectively to handle multiple tasks simultaneously, answer customer inquiries promptly, and meet deadlines.
Prioritization: Prioritize tasks based on urgency and importance to ensure efficient workflow and customer satisfaction.
Organizational skills: Maintain an organized workspace and utilize relevant tools and software effectively to manage appointments, records, and customer information.


Additional Tips:


Continuous learning: Stay updated on the latest advancements in the automotive industry by attending training programs, reading technical manuals, and participating in online courses.
Teamwork: Build positive relationships with the service team and mechanics. Good communication and collaboration are crucial for efficient service delivery.
Positive attitude: Maintain a positive and professional attitude, even during challenging situations. Your enthusiasm and dedication can contribute to a positive customer experience.



By focusing on these tips and continuously developing your skills, you can become a successful and valuable Assistant Service Advisor.

Email cv to: aneldarudman@cartime.co.za