Customer Support Specialist
Big Viking Games is a leading social and mobile game development studio. With headquarters in London, Ontario and a secondary studio in Toronto, Ontario our team of developers, artists and game designers are industry specialists who embrace the challenges of HTML5 mobile game development.
The primary responsibility of a full-time Customer Support Specialist is to be on the front lines helping players with everything from billing issues to reporting bugs. You will be the voice of the players as well as the company & will work closely with the rest of the production team to ensure they are aware of what is important to the players and fans.
This position is available at London, ON studio.
Responsibilities include:
    Providing exceptional support to the players in order to help resolve any support tickets
    Managing game communities and answering customer support emails
    Working alongside the QA team in order to track & resolve player-reported bugs
    Supporting marketing campaigns through different forums
    Ensuring content on community sites is correct & frequent
    Acting as a liaison between the players and product owners
Qualifications:
    2+ years providing online customer support preferred
    Strong desire to always give customers premium treatment
    Excellent written communication skills, along with the ability to deliver information in an empathetic and concise manner
    General technical proficiency & internet savvyness preferred
    Passion for online games
    Experience moderating forum discussion boards strongly preferred
    Experience in online gaming environment an advantage
    Ability to work in a fast-paced environment, with a mastery in multi-tasking
    Previous experience in tech support and/or troubleshooting
Big Viking offers a unique opportunity to work for a leading game development company along with:
    Competitive salaries with full health, dental & vision benefits
    Stocked kitchen & hot catered lunches daily
    Team building activities such as paintball, movies, Canada's Wonderland, and in-studio events
    Gaming lounge (competition grade foosball, Street Fighter 2 Classic Arcade Machine, XBox 360 & PS4)
    Free in-studio Registered Massage Therapist
Only those applications submitted online will be considered. Due to the high volume of applications, no phone calls or onsite visits please.
Company: Big Viking Games
Location: London, Ontario, Canada

Contact: rburns@bigvikinggames.com