Learning & Development Coordinator – D&ES. Family Services Australia. Robina, Gold Coast QLD. Employment Services (Community Services & Development). Full time. Add expected salary to your profile for insights.

About the role: The Learning & Development Coordinator - D&ES is responsible for providing ongoing training, learning and development opportunities for all D&ES staff, that boosts morale, strengthen employee engagement, and increases employee retention. The position will empower our workforce with the knowledge and skills to achieve the organisations current and future business objectives, deliver high quality services and meet consumer/stakeholder expectations. Working collaboratively with the D&ES Leadership Team to plan, organise, and deliver the D&ES Induction and Training Programs. You are expected to be a leading internal and external example of our values in action; collaboration, compassion, empowerment, hope, innovation, participation, respect and responsiveness.

The role operates with a high degree of autonomy with appropriate consultation with the Senior Leadership Group (SLG), Practice Leaders, Coordinators, Principal Therapeutic Practices, Operations Director and Managing Director, as required. Essential Criteria – Qualifications, Skills, Experience and Value-Add. Qualifications in Education, Training and/or Human Resources (Preferred). Proven experience in designing multiple training events in a corporate setting (Preferred). Solid understanding of Disability and Employment Services, particularly Workforce Australia and/or equivalent services.

Sound knowledge of instructional design theory and adult learning principles, including understanding of traditional and modern training methods, tools and techniques. Proven ability to build rapport and maintain effective relationships with participants, peers and relevant agencies/stakeholder. Proven ability to present complex information to a variety of audiences. Supportive of a values-based culture, operating environment and workplace diversity.

Intermediate skills in Microsoft Office Suite / Office 365 and HRM systems. Excellent prioritisation, time and project management ability with a strong emotional intelligence, and calmness when operating in dynamic care environments. Ability to assist leadership to coordinate and promote a high performing multi-disciplined therapeutic practice environment with high Standards of Care, Quality Assurance and Risk Management. Working with Children Check compliance, AFP clearance and a current unrestricted driver’s licence.

Benefits and perks: Remuneration negotiable based on qualifications, skills, experience and value-add; Professional, community-focused and person-centered team culture; Quarterly Community Support Framework (CSF) 360-degree appraisals; Flexibility around work from home arrangements; Salary Sacrifice Packaging $15,900 tax free; Employee Assistance Program (EAP); and Paid Annual Family Days at Easter and Christmas.

About Family Services Australia (FSA): Join a dynamic Not for Profit (NFP) ranked eighth (Australia and New Zealand) in the Australian Financial Review (AFR) Most Innovative Companies – NFP, Government and Education sectors. FSA is at an exciting time in its evolution as a leading NFP community service provider in Australia. Our Employee Satisfaction (ESAT) is at 87.1%, while Client Satisfaction (CSAT) is currently >90% across our six integrated service streams. Founded in 1992, FSA continues to grow its multi-disciplined services within Australia, having expanded from 2 to 35 sites across SE/SW QLD, Northern and Southern NSW. Our community reach impact has grown from 1,000 Occasions of Service (OoS) P.A. (2016) to more than 157,884 OoS (2024).

FSA offers a clinically informed central triage and continuity of care with reduced referral pathways that holistically meet therapeutic needs of our staff, clients and families, keeping them Safe, Well, Strong and Connected. FSA values diversity in managing and reducing therapeutic risks for the clients we service, demonstrating values of Compassion, Accountability, Respect, Empowerment (CARE) with Integrity and Positivity. We make CARE our Intellectual Property, starting within, prioritising self-love, self-care and balance.

Early applications are encouraged!

Thank you sincerely for your consideration, we greatly appreciate your interest in FSA and advise only final preferred candidates will be contacted for next steps in our recruitment process.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Recruitment Consultant on 0437029058 or email chelsea.harvey@familyservices.org.au