Guest Services Agent – Hotel. Best Western Plus Otonabee Inn. Location: 84 Lansdowne St East, Peterborough, ON. Salary: 17.50 hourly / 24 to 32 hours per week. Part-time. Evening, Weekend, Shift, Flexible Hours, 15:00 to 23:00. Start as soon as possible. Benefits: Other benefits. Languages: English. Secondary (high) school graduation certificate. Experience 1 year to less than 2 years. Work must be completed at the physical location. There is no option to work remotely. Work setting. Hospitality industry. Urban area. Hotel, motel, resort.

Responsibilities: Investigate complaints and claims. Register arriving guests and assign rooms. Resolve complaints and claims. Process group arrivals and departures. Take, cancel, and change room reservations. Provide information on hotel facilities and services. Provide general information about points of interest in the area. Exchange foreign currency. Process guests' departures, calculate charges, and receive payments. Balance cash and complete balance sheets, cash reports, and related forms. Maintain an inventory of reservations and room assignments. Follow emergency and safety procedures. Clerical duties (i.e., faxing, filing, photocopying). Answer telephone and relay telephone calls and messages. Assist clients/guests with special needs. Contact customers to deliver requested wakeup calls. Perform light housekeeping and cleaning duties. Provide customer service. Experience and specialization. Computer and technology knowledge. Multi-line switchboard. Word processing software. Central reservation system (CRS). Spreadsheet. Internet.

Additional information Security and safety. Vulnerable sector check. Criminal record check. Transportation/travel information. Own transportation. Public transportation is available. Work conditions and physical capabilities: Attention to detail. Fast-paced environment. Standing for extended periods. Work under pressure. Personal suitability. Client focus. Dependability. Efficient interpersonal skills. Excellent oral communication. Excellent written communication. Flexibility. Judgment. Organized. Reliability. Team player.

Benefits: Other benefits. Free parking is available.

Until: 2025-04-27

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Email: allen@bwotonabee.com