Support Analyst

Australian Digital Health Agency

Canberra, ACT

Help Desk & IT Support (Information & Communication Technology)

Full time

Between $87,584 and $94,719 + 15.4% Super

About the Agency

As the steward for digitally enabling Australia’s health system, the agency plays a key role in coordinating national engagement, delivery, and adoption of digital health to facilitate person-centered, connected healthcare. Our responsibilities span national digital health services and systems, including My Health Record, electronic prescriptions, and the My Health App.

About the Role

Join our Technology Services Division, the heart of digital health innovation. We’re entrusted with the operation and enhancement of a reliable, secure national digital health infrastructure and health support systems. Our commitment to fostering innovation ensures that we stay at the forefront of digital health advancements. Your role will be pivotal in transforming healthcare delivery. You’ll contribute to the seamless operation of health support systems that are not just efficient but also safeguarded with the highest standards of security. 

As an IT Support Analyst, you will be accountable for the IT Service Desk, User Support, and Basic Administration for the agency’s business applications/systems, end-user computing, and other related technology, under the broad direction of the Assistant Director - IT Support in the IT Services Branch.

The IT Service Branch is responsible for the evolution and operation of the agency’s business applications/systems and information technology; the engineering of external-facing and internal-facing products and systems across web, mobile, API, data, and analytics technologies and associated cloud and on-premises infrastructure and networking; and the build and reliability processes and technologies to ensure the quality, trust, reliability, and security of our products and systems.

What You’ll Bring

Tertiary qualifications in Information Technology and/or Business (desirable) 

IT/digital/Business certifications and/or training in areas relevant to the role (desirable)

Previous experience in supporting a complex organizational structure with multiple stakeholders with IT infrastructure, network support, configuration management, systems release and deployment, and storage management as well as other service management activities, such as incident management, problem management, and asset management

Our Benefits

Ask us about our 2026 salary increases, annual performance reviews, and superannuation employer contribution of 15.4%.

Salary packaging (also known as salary sacrifice) is available.

Annual Christmas closedown—with no leave deduction!

Our Wellbeing Sessions & Employee Assistance Program will give you the best opportunity to balance work and life

Additional Information

The position is to be filled in Canberra. To apply, submit your resume and a cover letter.

Order of Merit: Applicants rated as suitable will be placed in a merit pool that may be used to fill similar ongoing or non-ongoing positions throughout the agency for up to 18 months.

Closing Date: 13th May 2025, 11:00pm

Salary: This role offers between $87,584 and $94,719 plus 15.4% superannuation depending on skills and experience.

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact the recruitment team at adharecruitment@digitalhealth.gov.au with queries relating to the application process.