Technical Operations Coordinator
Orlade Australia Pty Ltd
Brookvale, Sydney, NSW
Technicians (Trades & Services)
Full time
$80,000–$90,000 per year + BONUS
About Our Client
Our client is a leading provider of flow measurement and control solutions, specializing in high-quality, reliable products across multiple industries. Located in Brookvale, NSW, they pride themselves on delivering outstanding customer service, technical expertise, and innovative solutions for industrial flow measurement needs.
About the Role
We are looking for a technical operations coordinator to oversee our day-to-day production operations and lead a small team of technicians and warehouse staff. This hands-on leadership role involves coordinating service jobs, managing workflows in the warehouse and assembly area, and supporting the operations manager in delivering high-quality, timely support to our customers.
The ideal candidate has a background in electronics or industrial systems and experience managing a small team. You’ll be responsible for making sure service work is organized, parts and inventory are under control, and technicians are supported to get the job done right.
Key Responsibilities
Coordinate Activities: Schedule and assign service, repair, and installation tasks to technicians.
Workshop Leadership: Lead daily team meetings, assign tasks, and resolve operational or workflow issues.
Customer Support: Act as a key contact for customers on service matters, providing updates and resolving issues efficiently.
Work Order Management: Create, track, and close service and repair orders, including detailed recording of labor and parts.
Inventory Oversight: Monitor stock levels, manage parts ordering, and coordinate with suppliers to ensure availability.
Quality Assurance: Review completed work for accuracy and quality, and ensure customer feedback is addressed.
Service Reporting: Prepare basic reports on service status, turnaround times, and technician performance.
Support Invoicing: Provide accurate service data to the finance team to enable timely billing.
Health & Safety: Promote safe working practices in the workshop and ensure OH&S compliance.
About You
Experience in a technical coordination or service operations role
Strong leadership and people management skills
Background or qualification in electronics, instrumentation or industrial systems highly regarded
Great communication and organisation skills
Proactive problem-solver, able to work independently and within a team
Competent with Microsoft Office (Excel, Outlook, Word); familiarity with service job software is a plus
Comfortable in a hands-on, fast-paced environment
Desirable
Previous experience managing or mentoring a small team
Knowledge of flow measurement, industrial controls, or process instrumentation
Familiarity with basic procurement and inventory processes
Experience with billing or service-related administration
What We Offer
Salary of $80,000–$90,000 + performance-based bonus
Supportive, close-knit team environment
Opportunity to grow with a well-respected industry leader
Work with innovative, high-quality industrial technology
Career development opportunities in technical operations and leadership
If this sounds like the right fit for your next career move, we’d love to hear from you.
NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.
Email your resume to: lisa.noble@op2.com or call Lisa on 0456 422 065