Customer Service Clerks Supervisor

With some duties as a customer service agent

Panda Communications Corp.

Location Compton, QC

Salary 34.50 hourly / 60 hours bi-weekly

Full time

Shift

Starts as soon as possible

Benefits: Health benefits, Other benefits

Languages Bilingual

Education Bachelor's degree

Experience 3 years to less than 5 years

Work must be completed at the physical location. There is no option to work remotely.

Asset languages

Mandarin

Work setting

Rural area

Responsibilities:

Co-ordinate activities with other work units or departments

Establish work schedules and procedures

Identify workers’ training needs

Prepare and submit reports

Resolve work problems, provide technical advice and recommend measures to improve productivity and product quality

Perform same duties as workers supervised

Co-ordinate, assign and review work

Requisition materials and supplies

Address customers' complaints or concerns

Obtain and examine all relevant information to assess client feedback, inquiries, and complaints in the delivery of meaningful information and services.

Train staff

Respond to employee questions and complaints

Provide product care and other information and service to customers

Provide emergency response when required

Explain the type and cost of services offered

Consult with clients after sale to provide ongoing support

Arrange for refunds and credits

Answer clients' inquiries and provide information

Answer inquiries and provide information to customers

Answer written and oral inquiries

Receive and log complaints

Explain procedures, risks and benefits to clients

Evaluate communication strategies and programs

Enter client information in databases

Supervision

Customer service clerk

1 to 2 people

Experience and specialization

Computer and technology knowledge

Internet

Desktop publishing software

MacOS

Electronic mail

Zendesk

Zoho CRM

Google Drive

Investigative expertise

Background checks (pre-marital, pre-employment, etc.)

Additional information

Security and safety

Basic security clearance

Reference required

Transportation/travel information

Willing to travel

Own tools/equipment

Computer

Cellular phone

Personal suitability

Client focus

Dependability

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Judgement

Organized

Reliability

Team player

Flexibility

Ability to multitask

Punctuality

Quick learner

Honesty

Benefits

Health benefits

Dental plan

Health care plan

Vision care benefits

Other benefits

Free parking available

Until: 2025-06-13

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact: weiyang.liu@pandacomm.ca