Customer Service Officer

Seneco Wealth Pty Ltd

Karratha, Port Hedland, Karratha and Pilbara, WA

Client and Sales Administration (Administration and Office Support)

Full time

$65,000–$80,000 per year

Join a Team That Values Your Skills!

An exciting opportunity has arisen for a customer-focused and highly organized customer service officer to join ITP Accountants—Karratha at our brand-new store opening in the Karratha City Plaza.

If you love a dynamic role with variety, enjoy supporting clients, and have strong admin skills, this is the perfect opportunity for you!

Why Join Us?

A professional, supportive team— Work alongside experienced accountants in a fast-paced yet friendly office.

Varied and engaging work—no two days are the same! From client service to admin support, this role keeps you on your toes.

Career stability and growth—A full-time, long-term opportunity with potential career progression.

Employee benefits—access to training, discounted tax services, and well-being initiatives.

What You'll Be Doing

As the customer service officer, you will:

Be the first point of contact—answer calls and emails and greet clients professionally.

Provide comprehensive client support—answer questions, confirm sensitive tax information, and resolve inquiries.

Maintain accurate client records and databases.

Prepare and process administrative documents—invoices, statements, and correspondence.

Assist accountants with various client admin tasks.

Keep the office tidy and running smoothly—juggle competing priorities while staying organized.

What We're Looking For

Proven experience in customer service or administration, ideally in accounting or professional services.

Excellent communication and interpersonal skills—ability to liaise with diverse clients.

Strong organizational skills and attention to detail.

Ability to stay calm under pressure and manage competing priorities.

Tech-savvy—confident in Microsoft Office and comfortable with CRM systems and phone line switching.

A friendly, professional, and proactive attitude.

Important Information:

Full-time role (40 hours per week)—potential extended hours in July and August (busiest period).

Start Date: No later than 9th June 2025, as training will be provided during June.

About Us

Seneco Group, trading as ITP Accountants WA, is a trusted accounting firm with a strong presence. We provide high-quality tax and accounting services, focusing on long-term client relationships, innovation, and continuous improvement.

Apply now and become a key part of our growing team!

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Forward your resume and a cover letter to recruitment@seneco.com.au