Technical Support Specialist—Information Technology (IT)

VMG Strategic Technology

Location Bedford, NS

Salary 26.00 to 29.50 hourly (To be negotiated) / 37.5 hours per week

Full time

Day

Starts as soon as possible

Benefits: Health benefits, Financial benefits, Other benefits

Languages Bilingual

Education College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year

Experience 1 year to less than 2 years

Work must be completed at the physical location. There is no option to work remotely.

Responsibilities:

Give access to computer networks

Report on the performance of computer systems and networks

Respond to users experiencing difficulties with computer

Consult user guides, technical manuals and other documents to research and implement solutions

Provide advice and training to users in response to identified difficulties

Collect, organize and maintain a problems and solutions log for use by other technical support analysts

Participate in the redesign of applications and other software

Supervise other technical support workers in this group

Provide business systems, network and Internet support to users in response to identified difficulties

Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software

Perform Web-server backup and recovery operations

Provide customer service

Manage incidents

Evaluate and install computer hardware, networking software and operating system software

Install software

Supervision

1 to 2 people

Experience and specialization

Computer and technology knowledge

Android

Information Technology Infrastructure Library (ITIL)

iOS

MAC

Linux

JavaOS

Networking software

Networking hardware

Networking security

Internet

Servers

Desktop applications

Enterprise Applications Integration (EAI)

File management software

Security software

Mapping and data visualization software

Programming languages

Software development

MacOS

Zendesk

.NET

C++

JavaScript

MS Windows

TCP/IP

Wireless networks

XML

PHP

Additional information

Work conditions and physical capabilities

Fast-paced environment

Tight deadlines

Attention to detail

Personal suitability

Accurate

Client focus

Efficient interpersonal skills

Excellent oral communication

Excellent written communication

Initiative

Judgement

Organized

Team player

Ability to multitask

Time management

Honesty

Benefits

Health benefits

Dental plan

Health care plan

Vision care benefits

Financial benefits

Gasoline paid

Other benefits

Learning/training paid by employer

Other benefits

Paid time off (volunteering or personal days)

Team building opportunities

Until: 2025-06-15

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Contact: adamb@vmgst.com