Technical Support Engineer

TEKsystems

Sydney, NSW

Help Desk and IT Support (Information and Communication Technology)

Contract/Temp

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MUST be either Permanent Resident (PR) OR Australian Citizen

$500/day inclusive of superannuation (depending on experience)

18-month contract with potential FTE conversion

The Organisation

Join a leading global technology company, supporting clients through cutting-edge data and AI solutions. The Data and AI Intelligent Platform Support Team delivers technical support for cloud-based products across a global customer base, helping clients unlock business value from IoT, analytics, AI, and BI technologies. Located in North Sydney, this is an 18-month contract with work-from-home available. This role requires permanent residency OR Australian citizenship.

The Opportunity

Join as a technical support engineer in the Sydney-based team (hybrid work model). You'll be the first point of contact for technical issues and will be responsible for troubleshooting identity-related issues, delivering proactive guidance, improving product quality, and enabling customer self-service. You'll own the full support cycle from issue identification to resolution, ensuring a high-quality customer experience. Your responsibilities include

Ownership of the Customer Support Experience: Act as a technical focal point in global customer interactions, delivering timely, accurate, and effective solutions

Ownership of the Resolution for Customer's Issues: Use trace/debug tools, source code, and internal systems to identify root causes and implement fixes; collaborate with global escalations and product teams

Customer Advocacy: Enable customer self-service, educate on technologies, and enhance support satisfaction

Product/Process Improvement: Document resolutions, provide feedback for engineering/product enhancements, and adopt evolving support practices

Required Skills

3+ years of experience in enterprise support or solution delivery.

2+ years of technical expertise in either

Identity synchronization (Dirsync, AAD Connect,M, etc.)

Authentication/authorization protocols (e.g., Kerberos, PKI, OAuth, SAML)

Federation, MFA, RBAC, B2B/B2C access

Fluent in English (written and verbal)

Flexible to work on-call or weekend shifts if needed.

Preferred Skills

Level 2/3 service desk, systems admin, and technical support roles.

Technologies: Azure AD, ADFS, Office 365, Cloud Domain/User Management

Tools: AAD Connect, Dirsync, FIM, Okta, Shibboleth, PING

Strong communication and customer service skills.

Benefits

Work with one of the world's top tech companies in a high-impact support role

Structured onboarding and mentor support

Collaborative global team and diverse work culture

Flexible hybrid working (Sydney-based)

KPI-focused environment encouraging growth and performance

Potential for transition into a permanent full-time role

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

You can email Travis from our Sydney office at travis.jenkins@teksystems.com