Senior Information and Communication Technology (ICT) Support Technician

Wagga Wagga City Council

Wagga Wagga, Wagga Wagga and Riverina, NSW

Help Desk and IT Support (Information and Communication Technology)

Government - Local (Government and Defence)

Full time

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Are you a qualified and experienced individual with a background in providing technical support to a large organization? If so, we want you to join our Information and Communications Technology team!

Permanent, full-time position.

Competitive salary based on skills and experience

Work in a supportive environment with broad exposure to exciting technologies.

Training and development opportunities.

Generous leave entitlements.

Please note: Effective from 1 June 2025, rates of pay for all Council employees aged between 15 and 18 years of age are paid in accordance with the Local Government (State) Award 2023, Clause 32, Junior and Trainee Employment. For further information, please see the Council’s Junior Rates of Pay Fact Sheet.

Your new role:

Looking to take your ICT career further? As our Senior ICT Support Technician, you'll tackle diverse technical challenges whilst building your leadership skills. This role will see you supporting the organization’s technology operations, leading projects, and mentoring our support team. Working closely with the IT Coordinator, you'll help shape our ICT environment and guide our Level 1 technicians to success.

The position will be responsible for

Provide Level 2 helpdesk support and Level 1 escalation where required, utilizing ITIL Framework best practices to ensure services are reliable, robust, effective, and efficient.

Assist the IT coordinator to develop and implement ICT plans and strategies to meet business needs.

Assist the IT Coordinator in managing key systems and security projects.

Develop and maintain technical systems and user documentation.

Provide professional, current, and relevant advice and information to customers.

Maintenance and support of Council’s IT infrastructure, including but not limited to server, storage, network, communications, security, backup, disaster recovery, and CCTV environments.

Installation of hardware and software as required.

Provide after-hours support for council meetings and staff members on a rotating basis with other IT support staff.

Attend to out-of-hours callouts in accordance with the on-call rostering arrangements.

Other duties as requested by the manager of information and communications technology (ICT) services.

What you will need to succeed:

The successful applicant will have:

Tertiary qualifications and/or industry certificates relevant to the role;

Three (3) to five (5) years demonstrated work experience relevant to the role;

Highly developed communication, interpersonal and administrative skills; and

An ability to work effectively within a team and independently to meet deadlines is essential.

What is next?

Applications close Sunday, 22 June 2025at 11.59pm AEST, with interviews to be held in the week commencing Monday, 30 June 2025.

If you are interested in this role and would like more information, contact Joshua Wood

NOTE: Never make payment to any employer, person, company, contractor or agency to get hired for a Job.

Information Technology Coordinator on 02 6926 9224.